Cancellation & Refund Policy
Cellmoney.in is committed to process all refunds within 48 hours.
Please note that banks take 3-5 working days to process the refunds.
Who can get a refund?
Cellmoney.in gives refund if payment is successful, and payment is credited to cellmoney. balance but user is not able to get recharge.
How to request a refund?
Fill in the Customer Support form and mention clearly your current cellmoney balance and what problem you are facing with recharge.
Please note that banks take 3-5 days to process the refunds.
I made a payment, but my mobile did not get recharged. What to do?
Login to www.Cellmoney.in, go to My Account and check your Cellmoney balance. If your payment is reflecting in Cellmoney balance, click on “Recharge” button against the cell number. If payment is not added to Cellmoney balance, Fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours and payment will be added to Cellmoney balance.
What if I have excess Cellmoney balance but I don’t want to use it?
According to RBI regulation, it is not possible to convert wallet amount into currency, therefore, we cannot refund unless there is a problem with recharge.
In order to start a dialogue with Cellmoney please drop us a mail and we will be happy to collaborate to design specific solutions. You can reach us at firstname.lastname@example.org